We can re-instate a direct debit if it:
- Was cancelled in error by the bank, or
- Is payable to a NatWest International product e.g. a mortgage
The direct debit also must have been cancelled in the last 60 days.
If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)
Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)
Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)
Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)
International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)
Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.