If you have had a transaction with your debit card declined, please check the following:

• Check the expiry date of your card. Is it still valid?
• Check what methods of payment are accepted by the company you are paying. Do they accept Visa?
• Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you call telephone banking using the same Security Details as Online Banking who will assist you further.

Telephone banking
Jersey
Call us on 01534 282850 (from abroad, please call +44 1534 282850)

Guernsey
Call us on 01481 703860 (from abroad, please call +44 1481 703860)

Isle of Man
Call us on 01624 637190 (from abroad, please call +44 1624 637190)

Gibraltar
Call us on 200 77737 (from outside Gibraltar, please call 00350 200 77737)

International banking customers
Call us on 01534 282300 (from abroad, please call +44 1534 282300)

Please have your customer number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to online banking.
Our Telephone banking service is available Monday to Friday 9am to 5pm. Calls may be recorded.