How can we help you?

Your replacement card will arrive at least one week before the existing card is due to expire.

The date on which your card will expire is the last day of the month in the year printed on the front of your card. It is shown as 'Expires End MM/YY'.

Please begin to use your replacement card as soon as it has arrived and securely destroy your old card.

Please remember to amend any existing payments you have set up with your old card number such as magazine subscriptions, online shopping sites or annual insurance renewals.

If your replacement card has not arrived within these timescales please call us.

Telephone banking

Jersey
01534 282850
Call +44 (0) 1534 282850 from abroad

Guernsey
01481 703860
Call +44 (0) 1481 703860 from abroad

Isle of Man
01624 637190
Call +44 (0) 1624 637190 from abroad

Gibraltar
200 77737
Call 00350 200 77737 from abroad

International banking customers
01534 282300
Call +44 (0) 1534 282300 from abroad

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Important information for debit cards

If you haven't used your debit card for at least 13 months prior to expiry, we don't automatically replace your card. Using your debit card with your card-reader to approve a new payee within Online Banking will not be recognised as card activity.

Important information for credit cards

If you have been with us longer than 12 months and haven't used your card for 7 months or more, you will need to make a transaction within 30 days in order to ensure a replacement is sent.

If you took a credit card 7 months ago but never used it, you will need to make a transaction with 60 days in order to ensure a replacement is sent.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website