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When will my debit card arrive?

New or replacement debit cards

If you are resident in the Channel Islands, Isle of Man or UK you should receive your debit card within 3-5 working days from when it’s ordered. Customers living abroad should receive their debit card within 10 working days.

If your debit card has not arrived within these timescales please contact your Relationship Manager or Telephone Banking.

Debit cards reported lost or stolen

If you are resident in the Channel Islands, Isle of Man or UK you should receive your debit card within 3-5 working days from when it’s ordered. Customers living abroad should receive their debit card within 10 working days.

If your debit card has not arrived within these timescales please contact your Relationship Manager or Telephone Banking.

Expiring debit cards

Your replacement debit card should arrive at least 1 week before the existing card is due to expire. The date on which your debit card will expire is the last day of the month in the year printed on the front of your debit card. It is shown as ‘Expires End MM/YY’.

Please be aware that if you haven't used your card for a period of at least 13 months prior to expiry, we don't automatically replace your card. Using your debit card with your card-reader to approve a new payee within Online Banking will not be recognised as card activity.

Once you receive your new debit card, please remember to:

  • securely destroy your expiring debit card
  • amend any existing payments you have set up using your expiring debit card number such as magazine subscriptions, online shopping sites or annual insurance renewals