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Help & support Help with your card Card delivery

If you are expecting a new debit card it should normally arrive within 5 working days. However, if your debit card has not arrived please call our telephone banking service.

Please ensure you have allowed 5 working days for delivery.

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Cora can help you with a wide range of queries, including this one.

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Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website

Trending Questions 🔥

Where can I find my IBAN and BIC details?

To receive an international payment, you'll need to provide the sender with some details including: Your full name and address Our bank name and

I am going abroad and don't want my card to be blocked, what should I do?

If you intend to use your personal debit card abroad it is best that you let us know. Telling us in advance that you're travelling will notify our

What do I need to receive an international payment?

The most efficient and secure way to receive money from abroad is by international bank transfer. The sender's bank issues the electronic payment

How do I order a cheque book or paying-in book?

To order a cheque book or paying-in book: Log in to Online Banking at www.onlinebanking.natwestinternational.com (opens in a new window) Select '

Recent Updates

How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one  in . Your