How can we help you?

To make a payment or transfer using the mobile app please follow these instructions based on what type of device you are using:

Make a payment

1. From your chosen eligible account, select the 'Pay' button from the Home screen, or 'Payments' from the account menu.
2. Select 'Make a payment'.
3. Tap on 'Choose payee' and then 'Pay someone new'.
4. Enter the payee’s name, account number and sort code, and then tap Continue
5. Enter a reference and choose the amount and date.

To ensure your money is safe, we will sometimes ask you to authorise a payment.

• If you have registered for face biometrics, we will ask you to use this and you will be able to authorise a new payment up to £20,000.00 for Personal customers or £20,000.00 for Premier and Business customers. Mobile payment limits

If you haven’t registered for face biometrics you can

• Use Face ID/Touch ID on iOS, fingerprint on Android or your app passcode up to the mobile app daily limit.

Transfer between accounts

1. From your chosen eligible account, select the 'Transfer' button from the Home screen, or 'Make a transfer' from the account menu.
2. Choose which account you would like to transfer to and the amount.
3. Select 'send now' or 'send later' then 'Make a transfer'