Ask a question

What are the payment limits?

There are different payment limits depending on which type of customer you are and the type of payment you are making.

To provide you with extra protection from fraud and scams, we've lowered your personal payment limit and given you the ability to manage your own payment limits within Online Banking. This applies to payments made from your personal account to someone else.

Paying someone else

You can manage your own personal payment limits within Online Banking for payments made from your personal account to someone else via Online Banking and the Mobile app.

To change your personal payment limits, please log into Online Banking, select ‘Payments and transfers’ and then ‘Manage my personal payment limits’.

The maximum limit you can set for payments via Online Banking, the Mobile app and Open Banking* per working day is:

  • Personal customers – up to £20,000.00
  • Premier customers – up to £20,000.00

*Please note that, at present, accounts domiciled in Jersey, Guernsey and the Isle of Man are not eligible for Open Banking services.

Business customers

The limit for payments via Online Banking and the Mobile app per working day is £50,000.00

Bill Payments

Online Banking and the Mobile app hold a list of the most popular and frequently used utility, local authority and credit card companies. We call these Bill Payments.

When paying someone new, type in the company name and we will display a list of Bill Payments. You will then be able to select the payee and that will pre-populate their account number and sort code for you.

The limit for Bill Payments via Online Banking is:

  • Personal customers - £10,000.00
  • Premier customers - £10,000.00
  • Business customers - £10,000.00

The limit for Bill Payments via the Mobile app is:

  • Personal customers - £10,000.00
  • Premier customers - £10,000.00
  • Business customers - £10,000.00

Need to make a payment for a higher amount?

You can set up separate payments over a number of days. Alternatively you can make a CHAPS payment through a branch. Remember to take your debit card and proof of ID with you.

Looking for your nearest branch?
Find your nearest branch using our branch locator (opens in a new window).

Payments via telephone banking are limited to £10,000.00.

The limit for personal customers is per person not per account. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

If a party to a joint account makes a payment to someone else from that account, it will also affect the daily limit of the other signatories on the account. For example, if you sent £20,000.00 from your joint account, it would affect the daily limit of your other accounts you see on Online Banking.