How can we help you?

If you have not yet enabled your card-reader or you need to re-enable your card-reader, you can do this online in a few simple steps.

Please note: In order to enable a card-reader, you must have ordered one online - you will be told the option isn't available to you if you try to enable a card-reader before ordering one.

For more information on ordering a card-reader see How can I order a new card-reader?

To enable a card-reader:

  1. Log in to your Online Banking service at (opens in a new window)
  2. Select 'Security' from the menu
  3. In the 'Using a card-reader' section, select 'Enable a card-reader'
  4. You will be shown a screen with a 5 step process to enable your card-reader

If you would like more assistance with each of the card-reader steps these step by step instructions will help.

For further information please see What is a card-reader and why do I need one?

And also see When will I need to use my card-reader?

Alternatively you may be eligible to use your biometrics on your mobile app.

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Find Cora in the mobile app, Online Banking or our website